退款政策

If unsatisfied with a product purchased from Hoefer, you may return the item for credit or replacement. You must contact us within 30 days of receipt of your shipment to obtain a Return Merchandise Authorization (RMA) number and instructions to facilitate the return process. Products returned without an RMA number will be subject to a $150 decontamination and processing fee.

All returned products are subject to inspection and approval by Hoefer prior to issuing credit or replacement. Products must be in original manufacturer’s packaging and include all instructions, manuals, and inserts. Products returned in new condition will be charged a 15% restocking fee or a minimum of $30.00. Products not in saleable condition will be returned to the customer or assessed a refurbishment fee. There are NO RETURNS OR CANCELLATIONS ON CUSTOM ORDERS.

Product Returns

Hoefer will provide full credit for the following:

1. Items not supplied in accordance with your order 2. Items that are defective at the time of receipt
3. Items being exchanged for similar or greater value

Returns not acceptable for credit include:

1. Items that have been customized (i.e 98xxxx numbers)
2. Items that are outdated, shelf-worn, damaged, or used and therefore unsuitable for return to stock for resale 3. Chemicals or sterile items that have been opened
4. Product(s) that have been exposed to harmful, toxic or hazardous substances